Santikos Rewards

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NEED TO CANCEL YOUR SANTIKOS RESERVATION?

If your plans change, your Santikos.com ticket may be refunded up to 1 hour before the purchased showtime. 

For immediate refund assistance, contact our Guest Care Center

Monday – Sunday  11am-8pm

(210) 664-3348

Or you can use the Automated Refund Process below. 

EMAIL ADDRESS

This is the email address used to make the reservation

CONFIRMATION NUMBER

This is the 7 character code on your booking confirmation

CINEMA

Sorry, there has been an error processing this refund. Please ensure all the information provided is correct and try again.

Please select a cinema.

Your refund is being processed.

PLEASE NOTE
  • Tickets purchased using the Santikos mobile app cannot be refunded through this page.
  • Tickets purchased using Santikos Loyalty Rewards cannot be refunded through this page.
  • Tickets purchased using multiple payment methods on same transaction (credit card and Loyalty Rewards or Gift Card) cannot be refunded using this page
  • Tickets purchased using 3rd parties like Fandango.com or Movietickets.com can only be processed by those parties and are subject to their rules.